Frequently Asked Questions
Are the items on the Outlet genuine Marie Louise de Monterey?
Yes. Every piece is authentic, designed and produced by our atelier they're simply from past seasons, archived collections or end-of-run sizes.
Are the items brand new?
Yes. All Outlet pieces are brand new and have never been worn. They've just been waiting for the right home.
Why are they discounted?
Outlet pieces are styles from previous seasons, final sizes from earlier collections, or limited archive items. The quality is unchanged only the price has moved.
Will sold-out pieces come back?
Generally, no. Outlet stock is limited and unique. When a piece sells out, it's gone for good.
Can I return an Outlet purchase?
Outlet items are final sale and not eligible for return or exchange, so please choose carefully and refer to our size chart before ordering.
How long does shipping take?
We ship Australia-wide and internationally. Orders are dispatched within 1–3 business days, with delivery times depending on your location and selected service.
Can I shop the Outlet pieces in-store or through stockists?
No, Outlet pieces are exclusive to this site and are not available through our main boutique or stockists.
How do I contact the team?
Reach out via our Contact page or email us directly our team responds personally to every message.
Still Have A Question?
Fill out the form below and one of our friendly staff will be in contact ASAP. Looking forward to chatting with you soon!
